Clerical Assistant

PRINCIPAL ACCOUNTABILITY

The Clerical Assistant (CA) reports directly to the Mobile-Site Supervisor or Operations Coordinator. This position is responsible for establishing the first positive experience the donor receives when entering the Carter BloodCare Donor Center. The CA serves as a customer service representative and provides an affirming and gratifying experience to everyone who enters the facility. This position is also responsible for overseeing daily incoming/outgoing calls and performing donor look-up.

CAs work closely with the donor center team to obtain budgeted collection goals, through recruiting, rescheduling, and conversion of donors. Effective communication in performing these functions is essential to help ensure a constant, uninterrupted donor-flow, and that the site's collection goals are consistently met.

Regular full-time attendance is required during normal working hours

EDUCATION

• High School Diploma or equivalent

EXPERIENCE

• Minimum of 1 year of Customer service experience, required
• Minimum of 2 years of general work experience, preferably working with public, required
• Minimum of 6 months of previous receptionist duties, preferred
• Bilingual, Spanish speaking, preferred

SKILLS AND KNOWLEDGE

• Basic computer experience and knowledge of Microsoft Office Suite, required
• Displays excellent customer service and interpersonal skills
• Ability to speak, hear, read, comprehend and clearly communicate (verbal and written)
• Demonstrates the ability to effectively manage multiple projects/training, meet deadlines, use time efficiently, and prioritize work with strong attention to detail; Maintains exceptional organizational skills
• Ability and willingness to work in a team environment; Self-motivated, positive individual who promotes teamwork qualities

Carter BloodCare is an EEO/Affirmative Action employer. Carter BloodCare provides equal employment opportunities (EEO) to all employees and applicants and will not discriminate in its employment practices due to an employee's or applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic, and veteran or disability status. In addition to federal law requirements, Carter BloodCare complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Carter BloodCare is a Pro Disabled & Veteran Employer.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.