Service Desk - Onsite

Client - State of Ohio

Please submit candidates ready to work in-office in downtown Toledo, Ohio for 40 hours a week.

Service Desk 2, Support Staff II

Work in Office. Computers and other supplies will be provided. Parking/expenses are not provided.

Show of Work for Support Staff

• Under general supervision, maintains & updates the regional office case processing database.
• Enters case file information into the database (e.g., closure dates, routing information, case recommendations).
• Assists with routing cases & processing charges (e.g., walk-in, mail-in, online);
• Assists with preparing & submitting cases to Central Office for the Commissioner Agenda & the Confirmation Agenda.
• Prints labels, creates & compiles reports, & prepares case folders for investigations.
• Performs related clerical functions (e.g., acts as receptionist; answers telephones; responds to general inquiries; screens/refers calls; takes messages & greets visitors; updates & maintains filing system; creates intake packets; logs & distributes mail; maintains case logs; assists with regional payroll).
• Operates personal computer, photocopier machine, facsimile machine, & other general office equipment.
• Prepares outgoing mail.
• Proofs copy & makes corrections.
• Performs other related duties as assigned.