Supervisor for Call Center Operations

Job Overview

We are seeking a dedicated and experienced Call Center Supervisor to join our esteemed organization. This role is pivotal in leading our call center team to deliver exceptional customer service while fostering a positive and productive work environment.

Key Responsibilities

• Facilitate the recruitment and training of new team members.
• Ensure timely and accurate submission of timesheets for payroll processing.
• Monitor attendance and maintain quality assurance (QA) metrics.
  
  

Required Skills

• Proven customer service expertise, particularly in call center operations.
• Strong coaching, training, and facilitation abilities.
• Proficient analytical and interpretive skills.
• Ability to collaborate effectively within a team setting.
• Capacity to meet or exceed established performance competencies.
  
  

Qualifications

• A minimum of 2 years of leadership experience in a call center setting.
• A college degree or equivalent professional experience is required.
  
  

Career Growth Opportunities

We are committed to the professional development of our employees. As a Call Center Supervisor, you will have the opportunity to enhance your leadership skills, mentor team members, and take an active role in shaping the team’s success.

Company Culture And Values

Our organization values collaboration, communication, and a strong commitment to customer satisfaction. We strive to create a supportive environment that encourages professional growth and teamwork.

Employment Type: Full-Time