Founding Applied Engineer

Retell AI


Date: 3 days ago
City: Redwood City, CA
Salary: $130,000 - $180,000 per year
Contract type: Full time
Roles And Responsibilities

  • Lead customer support efforts and manage a large, active user community, driving customer success initiatives.
  • Develop an in-depth understanding of our platform and assist clients with onboarding.
  • Develop growth related features like integrations.
  • Gather, prioritize, and manage support tickets, working closely with product owners to ensure customer needs are met.
  • Develop internal tools to automate and streamline manual processes.
  • Create technical content, including blogs and YouTube tutorials, to support and educate our users.

Qualifications

  • 1+ years of experience in software development.
  • Bachelor’s degree or equivalent practical experience.
  • A proactive, founder-like mindset, eager to take ownership and make a significant impact.
  • Ability to excel in a fast-paced environment, quickly learning and adapting to new challenges.
  • Strong communication and collaboration skills, with the ability to commit to decisions, even in the face of differing opinions.
  • Previous experience in a startup environment is a plus.
  • Previous voice AI development experience is a plus.
  • Previous cloud tech stack managing experience is a plus.

Benefits

  • Competitive salary with an equity package, year end bonus.
  • 100% health, dental and vision insurance coverage.
  • Meal and commute expenses fully covered.
  • Option to reside at the office with your own private bedroom.
  • Unlimited snacks and drinks.
  • Wellness reimbursement.
  • H1B and Green Card sponsorship available.
  • A friendly office cat to brighten your day!
  • The chance to innovate and push the boundaries of voice AI in a dynamic, venture-backed startup.

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