Program Manager II, Grade 25

About The Position

The expected salary range for this position on hire is $77,629 - 101,103

Who We Are

Montgomery County is located adjacent to Washington, D.C., and with over one million residents, is the most populous County in the State of Maryland. The County is also the most diverse County in the State and ranks among the top ten most diverse Counties in the nation. Montgomery County contains many major U.S. government offices, scientific research and learning centers, and business campuses.

The Department of Health and Human Services is responsible for delivery of the County’s public health and human services that meet the needs of our community’s most vulnerable children, adults and seniors. The Department provides services through more than 120 programs at more than 20 locations. With over 2,000 employees, the Department of Health and Human Services is the largest County Department.

As a Department , we believe health and wellness of the county can only be achieved by ensuring that every resident has fair opportunities to reach their fullest potential. This means access to quality housing, transportation, education, employment, health care, human services, safe neighborhoods, and healthy food. HHS provides critical services for residents who face a variety of obstacles in achieving their full potential. HHS plays an essential role in building a healthy and strong community.

Who We Are Looking For

The Newcomers’ Initiative within the Office of Community Affairs of the Department of Health and Human Services is seeking a passionate and dedicated professional to join our team in a leadership role focused on providing comprehensive support and services to newly arrived immigrants and migrant communities. This position will oversee data collection, analysis, and reporting, while also coordinating with a broad network of providers, schools, and community partners to deliver integrated care and resettlement efforts. You will work closely with the manager to plan, implement, and evaluate programs tailored to local needs, ensuring quality service delivery. Additionally, you’ll facilitate relationships among partners and support staff, monitor contracts, and contribute to budget management, protocol development, and quality assurance. Join us in making a meaningful impact by helping newcomers access vital resources like education, health services, and workforce development .

What You'll Be Doing

Manage the Newcomer Initiative within DHHS, a joint effort between Montgomery County Government, Montgomery County Public Schools, and community service providers to support individuals and families who have recently arrived in the United States through the provision of culturally and linguistically competent interdisciplinary services.

• Manage data collection, analysis, and reporting of DHHS components of the Newcomer Initiative
• Facilitate regular meetings with a network of providers to plan coordinated and appropriate care , protection, reunification, and post-release services for newcomers and advise the DHHS internal operations team. Co-facilitate crossover/joint work with Montgomery County Public Schools, existing DHHS programs, providers, other agencies, and stakeholders.
• Work with the Newcomers Manager to plan, develop, implement, and evaluate the Initiative's program efforts to meet local needs related to newcomers in Montgomery County.
• Oversee and coordinate specific direct operations and monitor contracts of services delivered by community partners.
• Provide support to senior management in budget management, protocol development and implementation, quality assurance activities, and report development.
• Provide support to Newcomers Initiative staff and partners on assignments and achieving performance goals, including technical backstopping, and training.
• Coordinate and facilitate relationships among government and community partners to ensure the delivery of coordinated and integrated program efforts related to the reception, stabilization, and resettlement of newcomers arriving in Montgomery County.
• Develop standardized protocols for different program components and ensure that they are modified , as appropriate , to meet the needs of newcomer populations.
• Co-facilitate assigned crossover/joint work with Montgomery County Public Schools, existing DHHS programs, providers, other agencies, and stakeholders. Develop strategies to ensure that program partners work in tandem to coordinate the delivery of services, identify problem issues, and develop and implement corrective actions, as appropriate .
• Support research efforts and integrate best practices related to welcoming and engaging newly arrived immigrant and migrant children, adults, and families, especially as it relates to access to education, health and social services, workforce development, and other immigrant resettlement and integration programs.
• Support collaborative efforts with state, regional, and local partners to coordinate multijurisdictional approaches and efforts.
• Supervise and/or serve as lead worker for assigned staff, contractors, and volunteers within a fluid team model that responds to emergent newcomer needs.
  
  

Minimum Qualifications

Experience: Thorough five (5) years of professional experience serving and/or supporting migrant and asylum-seeking families .

Education: Graduation from an accredited college or university with a bachelor's degree .

Equivalency: An equivalent combination of education and experience may be substituted.

Preferred Criteria, Interview Preferences

We will use interview preference criteria:

• Thorough professional experience (five (5) years or more) serving and/or supporting migrant and asylum-seeking families, especially from Central and/or South America
• Minimum three (3) years’ experience conducting project/program management in human services or other settings, coordinating the work of multiple partners, and leading cross-organizational teams .
• Prior supervisory experience
• Direct experience with trauma-informed systems of care strongly preferred.
• Experience supporting immigrant populations.
• Knowledge of and professional work experience working migrant/immigrant communities at the local, state, or national level
• Knowledge of management practices and methods.
• Ability to problem-solve and flexibly to respond to changing requirements.
• Ability to adapt and apply the concepts and techniques of administrative analysis to the needs of the programs.
• Ability to coordinate and integrate the activities of various organizational units, technical components, and partners.
• Ability to plan, organize, and direct the work of others such as staff, consultants, and partners.
• Ability to compile financial and operational data and to analyze charts, reports, statistical, and budgetary statements .
• Bilingual proficiency in English/Spanish for French/English
  
  

IMPORTANT INFORMATION

The Office of Human Resources (OHR) reviews the minimum qualifications of all applicants, irrespective of whether the candidate has previously been found to have met the minimum requirements for the job or been temporarily promoted to the same position. This evaluation is based solely on the information contained in the application/resume submitted for this specific position.

Montgomery County Government(MCG) is an equal opportunity employer, committed to workforce diversity. Accordingly, as it relates to employment opportunities, the County will provide reasonable accommodations to applicants with disabilities, in accordance with the law. Applicants requiring reasonable accommodation for any part of the application and hiring process should email OHR at [email protected] . Individual determinations on requests for reasonable accommodation will be made in accordance with all applicable laws.

MCG also provides hiring preference to certain categories of veterans and veterans/persons with a disability. For more information and to claim employment preference, refer to the Careers webpage on Hiring Preference .

All applicants will respond to a series of questions related to their education, relevant experience, knowledge, skills, and abilities required to minimally perform the job. The applicant's responses in conjunction with their resume and all other information provided in the employment application process will be evaluated to determine the minimum qualifications and preferred criteria or interview preference status. Based on the results, the highest qualified applicants will be placed on an Eligible List and may be considered for an interview. Employees meeting minimum qualifications who are the same grade will be placed on the Eligible List as a "Lateral Transfer" candidate and may be considered for an interview.

This will establish an Eligible List that may be used to fill both current and future vacancies.

If selected for consideration for this position, you may be required to provide evidence that you possess the knowledge, skills, and abilities indicated on your resume.

Montgomery County Ethics Law : Except as provided by law or regulation, the County's "Public Employees" (which does not include employees of the Sheriff's office) are subject to the County's ethics law including the requirements to obtain advanced approval of any outside employment and the prohibitions on certain outside employment. The outside employment requirements of the ethics law can be found at 19A-12 of the County Code . Additional information about outside employment can be obtained from the Ethics Commission website.