Customer Service Coordinator

Customer Service Coordinator

Baytown, TX

PSC Group is seeking a Customer Service Coordinator. This person will serve as an advocate for the customer, work proactively to understand customer concerns and needs, and will facilitate follow-up to resolve any issues and concerns. If you’re looking for a stable, long-term career in a booming industry, then consider joining the PSC family!

Work Schedule: Monday - Friday 8:00am - 5:00pm

Job Duties & Responsibilities

• Provide a superior customer experience to all internal and external customers
• Interacts with customers via telephone or email to provide top-level support and advance information on products or services.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Shipping dates and appropriate order information to customers to ensure order fulfillment and satisfaction.
• Contacts customers to respond to advanced inquiries or to notify them of claim investigation results or any planned adjustments.
• Collects and enters orders for new or additional products or services.
• Supports inside and outside sales.
• Updates and maintains files, including data entry into multiple systems, for example SAP.
• Fields second-level escalated and advanced customer problems and needs; when the issue is beyond the coordinator’s knowledge, forward it to the assigned specialist or other appropriate colleagues.
• Performs other duties as assigned.
  
  

Job Qualifications:

• Experience is a plus but not required, and paid on-the-job training is available
• May require a valid Driver’s License and / or a valid TWIC card, depending on work location
• 18 years or older and legally able to work in the U.S.
• Pass a drug screen, physical, and background check
• Previous military experience and proven ability to follow procedures is a plus.
  
  

Why join the PSC team?

• Since 1952, PSC Group has had a strong reputation for quality service, safety, environmental protection, and taking care of our employees.
• We are a leader in product handling and site logistics for refineries, chemical producers, and marine transportation providers.
• The work we do makes a huge impact in our nation's economy. Check out our videos at PSC Group - Career Videos to learn more.
• Check out our online newsletter "The Connection" which contains articles about our work groups, recognition events, and achievements of our employees and their family members at PSC Group - Newsletter.
• Our Core Values serve as the foundation for all we do—how we conduct our business, serve our customers, and treat members of our PSC family. Learn more at PSC Group - Core Values.
  
  

Employee Benefits:

• Medical insurance options with the company paying a large portion of the premiums, including affordable dental and vision plans for employees and their families
• Company-paid life, short-term, and long-term disability insurance
• Matching 401(k) plan to help employees save money for retirement
• Vacation, sick leave, and holiday benefits (varies by work group)
• Incentives, discounts, and bonuses
• Industry-leading training and development programs
  
  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The above job description does not reflect all essential job functions or physical requirements.

This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company’s rights to assign or reassign duties and responsibilities to this job at any time.

PSC Group, formerly known as Petroleum Service Corporation, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.