Operations Specialist

Snapdocs is a rapidly growing company that is disrupting the residential mortgage market, bringing scalable and sophisticated software to a pillar of the US economy that still relies on fax machines and manila envelopes. Today, 20% of real estate transactions are processed through our platform. Our products rely on carefully designed workflows, AI-based automations, and empathetic user experiences to deliver best-in-class customer experiences. We are backed by investors like Sequoia, Y Combinator, and F-Prime.

We are an innovative team. As we expand our product offering to serve more customers in more ways, we need to grow our team with smart, hungry, and curious people. That's where you come in…

The Operations Specialist is responsible for providing comprehensive product support and managing product transactions to ensure a smooth and efficient experience for all Snapdocs users. The ideal candidate is someone who thrives in a fast-paced environment, is highly self-motivated, and is dedicated to delivering exceptional customer service.

Responsibilities:

• Performs tasks required to schedule notaries for in-person signing appointments including managing communication between parties and updating order details to ensure each signing is completed successfully
• Resolves common issues that occur during the duration of a transaction and escalates when necessary
• Makes outbound phone calls when time sensitive situations arise
• Performs quality control activities to ensure that all signings reach the expected touchpoints and help prevent any issues during the lifecycle of an order
• Assists with post close quality reviews as needed and reports errors for resolution
• Completes special projects as requested by their manage
  
  

Qualifications:

• High school diploma required
• A minimum of 1-2 years of related customer service experience
• Strong written and verbal communication skills
• Ability to learn new computer system applications
  
  

Work Environment:

• This is a remote role
• Working hours will be 10:30 am - 7:00 pm MST, Monday to Friday.
• Start Date:12/10
• Onboarding will take place the first 2 weeks: 9:30am - 5pm MST
  
  

If you are located in NY, CA, WA or MA, the salary for this role is $23.65 an hour. For all other locations, the salary is $21.50 an hour.

Snapdocs strongly values diversity and drive. We want to work with people of different backgrounds and different paths in life, and we trust our team to make smart decisions. This means we value independent work as well as collaboration.

Our benefits include (but are not limited to):

• Excellent health, dental, and vision benefits
• 401(k) with up to 4% company match
• 16 weeks paid parental leave (regardless of gender)
• Flexible time off policy
• Flexible spending account for healthcare and dependent care
• Life and disability insurance
  
  

Snapdocs is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

California residents applying for positions at Snapdocs are subject to our candidate privacy policy. (www.snapdocs.com/california-candidate-privacy)