Customer Service Representative

Benefits:

• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Training & development
• Vision insurance
  
  
  

Insight Business Solutions seeks highly motivated Customer Service Representatives (CSR) to join our Contact Center team. The CSR is expected to answer all inbound interactions, respond to all inquiries in a professional, friendly and timely manner, and be able to understand the needs of our customers. The CSR should have excellent verbal, written communication, and troubleshooting skills. The CSR will be responsible for creating and maintaining excellent documentation of all calls, questions, complaints and inquiries. As well as maintaining adequate records/documentation for audit and internal control purposes. The CSR is responsible for developing an excellent working knowledge of all operating platforms, systems, and technologies required to fulfill job responsibilities. You may also be asked to aid other departments with special projects. This can open doors to additional opportunities for further training and advancement.

Making sure that our customers are happy and content with our service is vital, if you have prior experience working as a Customer Service Representative or in a comparable position and seek a part-time/full-time position, please apply.

Key Responsibilities:

• Handle and carefully respond to all customer inquiries
• Provide excellent customer service through active listening
• Aim to resolve requests on the first call by being proactive
• Appropriately communicate with customers, co-workers, and franchise owners
• Respond to Inbound/Outbound Call Inquiries, emails, and chat messages to schedule appointments
• Initiate outbound calls to respond to inquiries and to follow-up with previous contacts
• Meet quality assurance standards as applicable
• Perform administrative functions
• Work with confidential customer information and treat it sensitively
  
  
  

Requirements:

• Customer Service oriented background, Contact Center/Call Center experience preferred but not required
• Outgoing, positive, and fun personality with the desire to go the extra mile to ensure our customers have a wonderful experience
• Mastery of managing a customer’s experience. From answering basic questions to working with customers that have an issue, you will be the voice of our brands
• Strong interpersonal skills to communicate and report daily with co-workers, customers, and franchise owners
• Ability to work independently to achieve department and company goals in a fast-paced environment with competing priorities
• Reliable, strong wifi or internet access
• Strong ability to organize, prioritize, and multi-task
• Competence with Microsoft Office, particularly Microsoft Outlook, Word, and Excel as well as general knowledge of PC navigation and commands (I.e. copy, paste, highlight functions)
• Proven talent in communicating effectively, both orally and in writing, with all levels of the organizations
• Professional phone etiquette
• Office administration skills including phones, copiers, fax, personal computer, typewriter, and calculator
• Ability to learn quickly on the job and retain information
• Flexible, able to adapt to change
• Detail oriented and quality focused, well organized
• Strong problem solving and decision-making abilities; able to think analytically
• Able to work weekend hours on a rotating basis
• Shifts may vary for each position offering, depending on business need
• Fluent Spanish language skills is a plus, but not necessary
  
  
  

Education:

• High school diploma or equivalent
  
  
  

Experience:

• 1+ years Administrative/Office experience preferred
• 6+ months in Contact Center/Call Center preferred
  
  
  

Job Type: Part-time/ Full-time

Salary: $16.00 hourly Based on Experience

Nights and Weekend Availability Required

This job description is not intended to be all-inclusive and the employee will also perform other reasonably related business duties as assigned by the immediate supervisor and other management as required. The business reserves the right to revise or change duties as the need arises.

Insight Business Solutions is an equal opportunity employer and does not discriminate on the basis of race, sex, age, national origin, religion, physical or mental disability/handicap, marital status, veteran status, sexual orientation, or any other basis prohibited by law.

This is a remote position.