Clinical Engineering Operations Support

Description

Job Summary: The Clinical Engineering Operations Support provides operational support for the Clinical Engineering Department. Responsibilities include operating the dispatch call center for the Clinical Engineering Department and opening work orders in database for these calls, shipping and receiving items for repair, processing purchase requests, and keeping up with par levels for spare parts inventory.

Education:

• Required: High School diploma.
• Preferred: 3-5 years of medical or customer service experience.

Experience:

• Required: Capable of solving highly complex requests; Capability of working independently setting own direction; Proficiency in utilizing a Windows-based PC and standard office software such as MS Office, Outlook, and Internet Explorer; Ability to think critically, assess input on requests and develop possible solutions; Proven strong written and verbal communication skills; Excellent phone etiquette; Should be able to accurately enter information into a computer system; Ability to move quickly between different tasks and responsibilities; Ability to multitask and work in a fast-paced environment; Ability to effectively interact with physicians and other staff members; Ability to perform shipping and receiving functions.
• Preferred: Proficiency in utilizing PeopleSoft.

Position Requirement(s): License/Certification/Registration

• Required: Valid driver's license

Department Position Summary:

The Clinical Engineering Operations Support provides operational support for the Clinical Engineering Department. Responsibilities include operating the dispatch call center for the Clinical Engineering Department and opening work orders in database for these calls, shipping and receiving items for repair, processing purchase requests, and keeping up with par levels for spare parts inventory.

Key Responsibilities:

• Receive and dispatch Clinical Engineering phone calls and emails regarding repair requests of medical equipment.
• Work Order entry and dispatch acceptance confirmation.
• Interface and negotiate with vendors regarding Return Material Authorization (RMA) of medical equipment, quote requests, confirmation of availability and compatibility of medical equipment components.
• Vendor negotiation to secure the most beneficial prices, terms, and conditions of warranties and exchanges, availability of parts and services, negotiating turn-around times and payment/Purchase order processes.
• Vendor relations, conferencing and negotiation to ensure processes and results are continually advantageous to Erlanger and the departments' objectives, and further research vendor selection of any that may offer better options to achieve the objectives of the Health System and those of the department.
• Process purchase request into PeopleSoft ERP Procurement module-based ordering of licenses, software, hardware, parts, repair and maintenance of medical equipment.
• Purchase order follow-up requirements, dispatching to vendor, coordination of shipping requirements, amendments to pricing, receipt/receiving, and coordination of invoicing discrepancies.
• Asset Management Database: Equipment entry, updating including deactivation and re-activation, financial specs, warranties, and Planned Maintenance schedule requirements.
• Database maintenance of parts module; Part entry including part number, price, vendor, par levels, and equipment application.
• Helps maintain spare parts inventory and necessary par levels.
• Keeps track of items sent out for repair and receives them in when returned. Matches charges to PO for proper processing.
• Proficiency in utilizing a Windows-based PC and standard office software such as MS Office, Outlook and Internet Explorer.
• Update daily ledger Excel spreadsheet to track expenses in department.
• Perform other duties as required.