Onboarding Support Specialist I

Position is remote.

Who we are:

Bend Health is revolutionizing the treatment of mental health conditions for kids and teens. Our innovative technology achieves better outcomes and leads to happier, healthier lives while ensuring stigma, costs, and logistics are no longer barriers. Come and be part of a fun, collaborative, supportive, motivated, and data-driven team creating the first scalable and integrated model in mental healthcare for kids and teens. Help shape the future of pediatric mental health and bend the healthcare system to work better for everyone.

Today's world can be intense and stressful, and it's taking an unprecedented toll on kids, teens, and families. Bend Health's collaborative care model relies on therapy to help families manage the ups and downs of everyday life. These challenges could involve managing emotions, challenging negative thinking, and reducing stress and anxiety.

We are looking for a full-time, Onboarding Support Specialist I who is passionate about whole-person, whole-family mental health care. This position reports to the Operations Supervisor.

Hours:

• 11:30AM - 8:00pm PST (You can live in any time zone in the US)
  
  

What you'll do:

• Leads all new members and caregivers through the onboarding process and assists in getting them scheduled for the Initial Evaluation
• Ability to educate members and caregivers about Bend Health's numerous services
• Utilizing a concierge approach, reach out to members through multiple channels (phone, emails, etc.) to drive onboarding and support tasks for a streamlined experience
• Collaborate cross-departmentally to find strategic solutions to member requests or needs
• A demonstrated ability to operate independently in a fast-paced environment
• Verify insurance eligibility information to both new and existing members
• Identify barriers to member enrollment and engage in communication with appropriate teams to resolve technical issues in a timely manner
• Other duties as assigned
  
  

Core Competencies

• Customer Engagement: Proficiency in connecting and building rapport with caregivers and ability to communicate Bend Health's services clearly
• Process Management and Coordination: Experience with onboarding, member engagement, support processes, scheduling, insurance verification and resolution of various barriers
• Empathy and Compassion: Ability to connect with and support caregivers and families during the onboarding process
• Attention to Detail and Quality Assurance: Detail-oriented with a focus on quality assurance in documentation and a proven knowledge of managing workflows
• Digital Health Expertise: Familiarity with digital health environments and Electronic Health Record (EHR) systems with a track record or success in managing client onboarding and engagement
• Mission-Driven and Passionate about Mental Health: A deep commitment and enthusiasm for working in a mission-driven organization focused on increasing access to mental health services for kids, teens and young adults
  
  

Who you are:

• A details-driven rockstar, with a 'knock-it-out-of-the-park' mentality, keen on delighting members by creating a one-of-kind experience
• Ability to independently foster relationships with members and caregivers
• Strong customer service skills to manage challenging customer expectations
• Documentation and quality assurance processes experience
• Ability to learn and utilize new tools and applications effectively
• Ability to work independently and decisively
• Passion for expanding access to mental health care
• An experienced digital healthcare specialist with a proven track record managing multiple members through an Electronic Health Record (EHR) workflow
• Specific experience in onboarding, engagement, and customer service in a digital health environment
• Must have experience operating within an Electronic Health Record (EHR) comfortably
  
  

The salary for United States residents is $45K/year. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Bend Health offers a comprehensive benefits package, incentive and recognition programs, equity, and 401k contribution (all benefits are subject to eligibility requirements). Come join us to expand access to quality mental health care for kids, teens, and families!

We want to inform you regarding fraudulent postings and communications from individuals posing as Bend Health employees to job seekers. Please look at our current openings to ensure they match with third-party job hosting sites. If you are applying for a position with us, we will always take the following steps:

• We will only email you from the @bendhealth.com domain
• Our screenings and interviews will be via phone or Zoom/Google Meets Video - Never chat or instant message
• We will not send you a check until you are actively employed
• We will never ask you for personal payment or require you to purchase equipment
  
  

We are here to help if you have any questions or concerns about a job posting. Please reach out directly to [email protected] for inquiries. Thank you again for your interest and we look forward to connecting with you!

At Bend Health, we believe that our diverse perspectives are our biggest strengths - and that embracing them will create real change in healthcare. As an equal opportunity employer, we are committed to building an inclusive environment where you can be you.