Patient Registration Specialist

Working in an integrated team model, the Patient Registration Specialist will provide excellent customer service to our patients. This is a full-time 40 hours per week, benefit-eligible position typically working Monday through Friday between the hours of 7:30 a.m. and 4:00 p.m. at our School Based Program. Travel to other Cherry Health sites is required!

Who we are:

Cherry Health, Michigan’s largest Federally Qualified Health Center (FQHC), operates in six counties across the state, is based in Grand Rapids. With a team of more than 800 health care professionals at 20 locations, Cherry Health focuses on removing barriers, expanding access, and delivering comprehensive quality health care services to underserved communities, regardless of an individual’s insurance status or ability to pay. We provide primary care, dental, vision, behavioral health, pharmacy services, substance abuse services, school based health centers and more.

Our Mission:

Cherry Health improves the health and wellness of individuals by providing comprehensive primary and behavioral health care while encouraging access by those who are underserved.

Our Vision:

Our community will be healthier because we will seek out and welcome those who need our services. All will be treated as family with integrated, coordinated care to improve health and personal well-being.

Our Values:

• Collaboration – Support the Cherry Health mission by encouraging teamwork to accomplish organizational goals.
• Customer Service – Serve internal and external customers in a welcoming manner with compassionate care.
• Diversity, Equity & Inclusion – Build a stronger culture through treating all patients and staff with respect, dignity and compassion.
• Innovation – Embrace creativity to improve patient care and workplace efficiency while remaining curious and open to learning.
• Integrity – Uphold the highest ethical standards by being honest and trustworthy.
• Professionalism – Create a positive work environment where we care accountable for our decision, our action and the results.

Benefits:

Cherry Health has excellent benefit offerings, please see a sample of the benefits available to our team members below!

• 3 Medical Insurance Plan options for you and your family
• Dental and Vision Insurance Plans with providers across the State of Michigan
• Generous Paid Time Off benefit that includes 8 paid full day holidays (Including Black Friday!) and 2 half day paid holidays!
• 403(b) Retirement Savings Plan with generous employer match – fully vested from day 1
• MET and MESP 529 Savings Plans
• Pet Insurance!
• Vendor discounts and much more!

Requirements:

• High school diploma or GED
• Computer literate
• Ability to maintain professional behavior at all times
• Maintain and establish effective working relationships while following oral and written instructions
• Travel within the Grand Rapids area
• Bilingual in Spanish and English preferred.

Responsibilities:

• Greet, check in, and direct clients to waiting area; monitor waiting area
• Maintain patient confidentiality
• Pull and file patient charts
• Answers phones, directs calls and takes messages where appropriate
• Scheduling and confirming patient appointments to maximize productivity
• Collect money and bill patient accounts, monitor status of accounts and insurance information as required
• Perform other duties as assigned

We are accepting applications for this position until the position is filled.

Behaviors Preferred

• Dedicated: Devoted to a task or purpose with loyalty or integrity
• Team Player: Works well as a member of a group
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Enthusiastic: Shows intense and eager enjoyment and interest

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities