Junior Systems Administrator

What We Do

KinderSystems (www.KinderSystems.com) is the leading provider of subsidy management software-as-a-service (SaaS) solutions to state agencies, Head Start programs, and child care providers. Built and supported by industry experts, KinderSystems envisions a world where all families, no matter their income level, have access to high quality child care. Hundreds of agencies in the publicly funded child care sector use KinderSystems applications via the cloud or mobile devices to streamline their operations, ensure compliance with government regulations, and meet the needs of the families they serve.

What you’ll do with us:

The Junior Systems Administrator will work closely with IT Manager to ensure the maintenance and security of our infrastructure.

• Configure, install, operate, and maintain all hosted systems for clients, and for internal systems, including the maintenance of the critical business infrastructure at KinderSystems.
• Assists the SVP of Operations and the Manager of IT in system architecture or design.
• Work with Development and QA Departments to create, support, and maintain the Continuous Integration/Continuous Delivery pipeline and associated components such as, but not limited to, Azure DevOps GIT repositories, and Octopus Deploy.
• Monitor the performance of all hardware and software systems and troubleshoot any issues that might arise during daily operations.
• Assist with IT tasks, tickets, troubleshooting, and documentation.
• Maintain product installations. This includes publishing applications (.NET, .NET Core, and other technologies) and related web services, upgrading such applications, and coordinating with the various associated technical teams.
• Work with KinderSystems’ support group in the process of troubleshooting client installations, whether the root cause is internal or external to KinderSystems.
• Work with the SVP of Operations to plan, execute, and support all lifts and shifts, new clients onboarding, or the maintenance of existing environments.
• Coordinate and maintain all company server backups and associated documentation, including backup solutions and disaster recovery processes. Participate and record all quarterly backup testing drill outcomes.
• Work with and provide direction to KinderSystems’ help desk supervisor or technicians to triage and resolve issues outside of the help desk’s domain of knowledge.
• Assist the IT Manager with ensuring best practices are documented, applied, and maintained through various environments with a particular focus on security compliance.
• Ensure infrastructure, applications, and data security/privacy controls are maintained in compliance with corporate and regulatory policies.
• Assist with actively monitoring internal and external systems infrastructure and applications for security threats and incidents (incident and problem management).
• Participate in out of hours support coverage as needed.
• Scripting using SQL, PowerShell, Bash to assist in automation tasks.
• Research the latest in information technology security trends to keep up to date with the subject and use the latest technology to protect information. Make recommendations as identified.
  
  

Who you are:

• Organized, detail-oriented team player with the ability to prioritize daily work and support multiple initiatives simultaneously.
• Strong communication and customer focus are required.
• Advanced knowledge of security architecture, infrastructure, network, and systems design.
• Knowledge of common IT and security concepts including firewall management, server management, access control, web application security, cloud security and authentication.
• Passionate about IT, technology, and following the latest industry trends.
• Experience in policy exceptions, including working directly with the teams to document exceptions, identify compensating controls and remediation action plans.
• Connects easily with clients and colleagues to communicate effectively across business and technical boundaries.
• Works independently without detailed guidance and updates team members and management proactively.
• Proficient in writing executive-level reports and technical documentation.
• Able to travel if required (infrequently) and participate in an on-call rotation (on call for the week) approximately every 4-5 weeks.
  
  

Education And Experience

• AWS or Azure experience and certifications in the following areas: AZ-900 and Certified Cloud Practitioner.
• 2+ years with Linux based distributions.
  
  

What We Offer

• The ability to work from anywhere in the United States, this position is primarily remote, with approximately 10% travel
• The compensation range for this role is $70,000-$75,000
• Comprehensive benefits package including health, vision, and dental insurance, starting the first of the month after start date
• 401(k) retirement plan, with company match
• Paid company holidays and generous PTO
• Friendly, supportive, and adventurous environment with a team of engaged colleagues who are all focused on enabling and improving the child care industry for all families.
  
  

KinderSystems actively embraces diversity and equal opportunity in a meaningful way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be which is why we do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

All persons hired will be required to verify identity and eligibility to work in the United States (without sponsorship) and complete the required employment eligibility verification form upon hire.