Medical Care Program Associate II

Introduction

Grade

ASTD11

Location of Position

MDH, PHPA Kidney Disease Program
Baltimore, MD 21201

Main Purpose of Job

The main purpose of this position is to serve in a multitask position that may be cross-trained in a variety of medical care-related functions, including verifying patient eligibility via the online KDP eligibility file and checking patient application status via the KDP application intake file. This position will respond to inquiries from applicants, recipients, pharmacies, medical providers, patient advocates and others to provide information and resolve complaints. This position will also update and maintain the KDP eligibility application intake file. This position will process and mail monthly KDP patient recertification notifications. This position will also complete monthly KDP applications and claims statistical reports and other reports. This position will maintain the KDP forms/letters inventory. This position will complete any clerical duties associated with the functions listed above and provide program support as requested.

Minimum Qualifications

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Two years of clerical experience applying policies in a medical care, health insurance or federal or State entitlement program.

Notes:

• Candidates may substitute additional general clerical experience on a year-for-year basis for the required education.
• Candidates may substitute thirty credit hours from an accredited college or university for one year of the required experience.

Desired or Preferred Qualifications

• Experience responding to inquiries and resolving complaints in a healthcare setting.
• Experience/skills in organizing work and multitasking.

Selection Process

Applicants who meet the minimum (and selective) qualifications will be included in further evaluation. The evaluation may be a rating of your application based on your education, training and experience as they relate to the requirements of the position. Therefore, it is essential that you provide complete and accurate information on your application. Please report all related education, experience, dates and hours of work. Clearly indicate your college degree and major on your application, if applicable. For education obtained outside the U.S., any job offer will be contingent on the candidate providing an evaluation for equivalency by a foreign credential evaluation service prior to starting employment (and may be requested prior to interview).

Complete applications must be submitted by the closing date. Information submitted after this date will not be added.

Incorrect application forms will not be accepted. Resumes will not be accepted in lieu of a completed application.

Candidates may remain on the certified eligible list for a period of at least one year. The resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies.

Benefits

State of Maryland Benefits

Further Instructions

Online applications are highly recommended. However, if you are unable to apply online, the paper application (and supplemental questionnaire) may be submitted to MDH, Recruitment and Selection Division, 201 W. Preston St., Room 114-B, Baltimore, MD 21201. Paper application materials must be received by 5 pm, close of business, on the closing date for the recruitment, no postmarks will be accepted.

If additional information is required, the preferred method is to upload. If you are unable to upload, please fax the requested information to 410-333-5689. Only additional materials that are required will be accepted for this recruitment. All additional information must be received by the closing date and time.

For questions regarding this recruitment, please contact the MDH Recruitment and Selection Division at 410-767-1251.

If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division at 410-767-4850 or [email protected].

Appropriate accommodations for individuals with disabilities are available upon request by calling: 410-767-1251 or MD TTY Relay Service 1-800-735-2258.

We thank our Veterans for their service to our country.

People with disabilities and bilingual candidates are encouraged to apply.

As an equal opportunity employer, Maryland is committed to recruitment, retaining and promoting employees who are reflective of the State's diversity.