Medical Assistant or Nursing Assistant

DDCN is looking for a Medical Assistant or Nursing Assistant who is responsible for providing both administrative and clinical services to patients in accordance with DDCN protocols, policies and procedures.

Responsibilities

• Schedules and monitors patient appointments.
• Performs general office duties based on department needs.
• Demonstrates professional telephone and interpersonal communication techniques.
• Performs accurate, legal, and ethical documentation.
• Schedules procedures/diagnostic testing as delegated by RN.
• Completes Prior Authorization request for medications and equipment.
• Abstracts lab results from outside facilities.
• Contacts patients and families of normal lab results as delegated by RN.
• Assists with chart preparation.
• Orders clinic and office supplies to ensure adequate inventory by anticipating area usage and needs.
• Takes appropriate action to ensure equipment is functioning and ready to use.
• Utilize interpersonal skills with both internal and external customers in the daily performance of duties.

Qualifications

KNOWLEDGE, SKILLS AND ABILITIES

• Ability to provide excellent customer service.
• Ability to pay close attention to detail.
• Skill in typing and usage of computer.
• Good time management and creative thinking skills to enhance the customer experience.
• Must have effective verbal, written communication skills and interpersonal skills.
• Must be able to perform a variety of duties, often changing from one task to another of a different nature, without loss of efficiency or composure, and be able to perform under stressful conditions when confronted with multiple requests, demonstrating prioritization skills.
• Knowledge of basic office equipment including a multi-line phone system.
• Knowledge of Microsoft Word, Excel, Access, and Outlook.