IT Help Desk Technician

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance
  
  
  

About This Position

Allstar Technologies seeks an experienced IT professional who loves delighting people and tackling complex problems. You’re passionate about helping others, skilled at troubleshooting with ease, thrive when problem solving, and committed to growth. A goal-oriented, fast-paced environment is your ideal setting, and you bring a solid technical foundation with a curiosity for technology.

Playing an essential role in service delivery for our clients, you’ll respond to reactive “break/fix” issues. Daily, you’ll build relationships with customer staff and become intimately familiar with their environment.

This position is supported by our experienced and diverse team. From day one, you’ll be assigned a mentor.

What You Will Be Doing

• The Tier 1 IT Technician is responsible for handling first level support of IT service requests in a professional and timely manner. This relates to all technology including workstations, servers, printers, networks, and vendor specific hardware and software.
• IT Support relating to technical issues involving Microsoft’s core business applications and operating systems.
• Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
• Basic remote access solution support: VPN, Terminal Services, and Citrix.
• Resolve system alerts and notifications from the remote monitoring and management system through service tickets.
• Support of disaster recovery solutions.
• Enter work as service tickets in ticketing system as it occurs, including entering all time and expenses.
• Receive and dispatch tickets efficiently and to the appropriate resources.
• Escalate service requests that require engineer level support.
• Improve customer service, perception, and satisfaction.
• System documentation maintenance and review in ticketing system.
• Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, andagreed outages.
• Engage in our professional and exciting work culture.
• Review relevant publications and online materials to remain up to date with current and future technologies emerging in the industry.
  
  
  

QUALITIES YOU SHOULD HAVE

• Strong interpersonal skills: enjoy relating with staff & clients
• Strong written and verbal communication
• A nimbleness and flexibility in your approach to work; a willingness to adapt
• Solid troubleshooting and decision-making skills
• Committed professionalism: showing up on time, working hard, and no office politics
• Deal maturely with the pressures of the job and take ownership over your own work
• Enjoy working as a team towards a common goal
• Desire for career and personal growth
• Ability to flourish in a fast-paced environment
• Shift between tasks quickly with exceptionally high consistency and attention to detail
• Excellent technical aptitude, with an ability to learn quickly
• Good sound judgement, confidence, and technical common sense
• Embrace a changing work environment while remaining calm and focused
• Anticipate, plan for, and adjust to changing demands
• Understand others' perspectives and deal effectively with different types of people
• Comfortable providing both remote and onsite support as necessary
• Service awareness of all organization’s key services for which support is being provided
• Understanding of support tools, techniques, and how technology is used to provide services
• Typing skills to ensure quick and accurate entry of service request details
  
  
  

TECHNICAL QUALIFICATIONS & SKILLS REQUIRED

• Advanced understanding of operating systems, business applications, printing systems, and network systems
• Experience in the IT field - must have direct hands-on IT experience
• Some formal education or professional training preferred but not required with experience -- associates, bachelors, and/or industry standard certifications.
• Experience with multiple environments preferred (i.e., more than one network)
• Exceptional skill at troubleshooting Windows computers and domain environments
  
  
  

BENEFITS

• Competitive salary based on experience and qualifications
• Health, vision, and dental benefits included
• Performance-based incentives
• Full on the job training & support
• Fun working environment and culture
• Great opportunity for advancement
  
  
  

About Allstar Technologies

• Allstar believes in investing in our employees. We prioritize professional and personal growth while providing every employee with an opportunity for advancement.
• Our culture is the centerpiece of business decisions. We take pride in fostering a professional and exciting environment.
• There are no outside ownership or investors. We control our future and can build in full alignment with our values.
• We are engaged in a rapidly evolving industry and Allstar is committed to continued growth.
• Our goal is to scale in ways that improve quality for our team and clients – pioneering approaches that let us achieve scale while furthering our mission, culture, and quality to clients.