SkillBridge Program - Fan Engagement/Operations & IT

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If you are interested in sports jobs with the New Orleans Saints and Pelicans, you’re in the right place!

Who We Are

The mission of the New Orleans Saints and New Orleans Pelicans is to be #1 in everything we do and to be a global brand to all of our fans. We take pride in the growth and success of the entire Gulf Coast region and are committed to leveraging our resources and goodwill to foster meaningful change for the greater good of society and our community. We celebrate individuality and value all identities and experiences, and value the perspectives of our team members. Our team members are integral to our success, and we stand beside them through success and hardship. We make it a priority to make all team members feel included and their opinions be heard. Together, we win!

Who You Are

You want to be part of a team that values community, integrity, and excellence. You love the industry of sports, and are excited by the potential of working for two major leagues, the NFL and the NBA. You understand and appreciate that New Orleans is a unique city with so much to offer, and you want to be a part of the vibrant community that wants to see its teams be the best. You are passionate, driven, and ready to work hard and have fun.

Position Summary

We are seeking SKILLBRIDGE ELIGIBLE candidates to join our team! Currently, two departments are accepting transitioning military members into our SkillBridge program – Fan Engagement/Operations and Information Technology. Please apply for this role, and during the screening process, make note of which position you are interested in.

• Only transitioning military / SkillBridge eligible candidates will be considered for this position.**
  
  

What You Will Be Doing

Fan Engagement / Operations SkillBridge

• Assist the Senior Manager of Fan Experience and Initiatives and the Senior Director of Event Policies and Operations in creating and developing informative fan communication prior to game days and events, including fan A-Z Guides, FAQs, and Know Before You Go communication plans.
• Research new and innovative ways to communicate and educate fans for game day information.
• Assist with guest experience related issues during all Saints and Pelicans home games in a timely and professional manner, including ADA relocations or duplicate ticket issues, and communicate needs/solutions with the box office.
• Communicate with fans during the week to solicit information and resolve issues to enhance fan experience.
• Assist in managing the Saints Ambassador guest experience program for Saints games and special events
• Research new and innovative training modules and programs for ASM and internal staff for events and game days.
• Assist in stadium/arena preparation for all home games and special events by providing support in all operational related functions before, during, and after games and events, as well as checking for building preparedness.
• Research mechanisms to improve on the existing technology systems, expand on seamless and contactless operations, and seek out opportunities to become a more fully integrated stadium and arena.
• Assist in the collection of insights via fan surveys and improvements to operational efficiency through new solutions at the Caesars Superdome and Smoothie King Center.
• Work closely with marketing and operations on best practices and ideation for special events.
• Assist in document management for the Operations and Fan Experience department and maintain records of invoices, cost estimates, calendars, and other files.
• Manage Pelicans Fan Experience email account of fan inquiries.
• Work as a team with other members of the organization as their needs arise or special project become priorities.
  
  

Information Technology (IT) SkillBridge

• Providing technical support by responding to user inquiries and resolving technical issues related to hardware, software, and other IT systems
• Troubleshooting and problem-solving issues by diagnosing problems reported by users, identifying the root cause, and providing effective solutions
• Managing and prioritizing incidents in a timely manner, ensuring timely resolution of help desk tickets, and minimizing downtime, tracking and documenting issues, and escalating complex technical problems to appropriate teams when necessary
• Offering guidance to users on how to effectively use hardware, software, and IT systems by conducting training sessions and creating documentation to help users navigate new technology sources
• Monitoring and maintaining systems through software updates, security patches, and system backups to optimize the performance and functionality of computer systems
• Contributing to developing and maintaining a knowledge base and documenting common issues and solutions to streamline support processes and enable self-service options for users.
  
  

What You’ll Bring

• You are transitioning out of the military and are currently eligible to participate in the DoD SkillBridge program
• Possess an exceptional work ethic, a strong desire to succeed, and a professional demeanor
• Proficiency with Microsoft Office applications
• Must be able to operate in a fast paced, deadline-oriented environment and maintain confidentiality
• Must possess excellent organizational, written, verbal and listening skills
• Must be able to react to change productively and handle other tasks as assigned
• Availability to work nights, weekends, and holidays as dictated by games and the NBA and NFL schedules
• For IT SkillBridge role:

• Strong understanding and technical knowledge of computer hardware, mobile devices, software, operating systems, and troubleshooting
• Proficiency in using help desk ticketing systems, remote support tools and utilities, such as Remote Desktop or Splashtop
• Prior experience in customer service or customer support is beneficial
• Hands on experience in diagnosing and resolving technical issues
• Familiarity with Microsoft Office O365 admin center, Exchange admin center, Macrium, and Active Directory Users and Computers
  

Applications must be submitted online. Please do not mail or email resumes to the Saints/Pelicans. All qualified candidates will be contacted by phone and/or by email. Please do not contact the Saints/Pelicans Human Resources or Hiring Manager to check the status of your application. When applying, please be sure your updated contact information is provided.

The New Orleans Saints and New Orleans Pelicans ("Teams") are committed to providing equal employment opportunities for candidates and employees regardless of their membership in any protected classifications. The Teams will not discriminate in violation of the law on the basis of race, color, age, national origin, sex (including sexual orientation, gender identity, transgender status, and pregnancy), religion, physical or mental disability, genetic information, marital status, veteran status, familial status, status as a victim of domestic violence, and/or any other legally protected class under applicable federal, state, or local laws. This anti-discrimination policy applies with respect to all employment decisions, including but not limited to hiring, promotion, discipline, and discharge. The Teams are committed to equal opportunity for persons with disabilities in compliance with the Americans Disabilities Act and state law. If you feel you need an accommodation for a disability, please inform us. Requests for accommodation will be evaluated on a case-by-case basis. If you request an accommodation, it is essential that you participate fully in the interactive process.