Technology Support Technician I

Location: Larkin Bldg @ Exchange Street
Location of Job: US:NY:Buffalo
Work Type: Full-Time
Shift: Shift 1

Job Description

Summary:
Technology Support Technician I to provide enterprise-level customer service. You will diagnose and troubleshoot software and hardware problems. Responsibilities include monitoring and resolving network issues, configuring operating systems, using remote desktop connections to provide immediate support for Health Care IT systems, achieving 80% or higher first contact resolution, and quality assurance scores of 90% or higher. To be qualified for this role, you should hold an associates degree in a relevant field, like Computer Science, IT or Software Engineering. Microsoft, Cisco, Citrix or similar certification is a plus. A+ certification required or within 6 months of hire. If you're naturally a helper, enjoy assisting people with computer issues and are able to explain technical details simply, we'd like to meet you.

Education And Credentials

Responsibilities:
AA - Associate of Arts Information Technology or relevant field required. BA - Bachelor of Arts Information Technology or relevant field preferred.

Experience

Other information:
1 year of experience in IT Support preferred. IT skills assessment based on CompTIA A+ required. COMP TIA A+ within 6 months of hire required. Prior experience supporting a hospital, health system or care network a plus. Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus.

Working Conditions

Essential:

• Weight Requirement - Sedentary (10 lbs)

Job Details

Department: KH Information Technology ITSM & Network Ops
Standard Hours Bi-Weekly: 75.00
Weekend/Holiday Requirement: Yes
On Call Required: No
With Rotation: Yes
Scheduled Work Hours: 6a-2p; 6:30a-2:30p; 7a-3p; 7:30a-3:30p; 8a-4p; 8:30a-4:30p;
Work Arrangement: Onsite
Union Code: N00 - Non Union KH
Requisition ID#: 1763
Recruiter: Sunita S. Khemai
Grade: HR208
Pay Frequency: Bi-Weekly
Salary Range: $22.65 - $31.15

• Wage will be determined based on factors such as candidate's experience, qualifications, internal equity, and any applicable collective bargaining agreement.

Kaleida Health’s mission is to advance the health of our community, and we believe our diversity, equity, and inclusion (DEI) strategic work is mission-critical for the good of our workforce and the community who need and depend on our care and services. We understand that racism and health inequities stand firmly in the way of advancing the health of our community, and Kaleida Health envisions DEI as the pursuit of equity and restorative justice for every person. We will exemplify courage and accountability through both the professing and practice of our core values for our friends, colleagues, and community. Kaleida Health is committed to creating a culture of equity and inclusion where diversity is valued and celebrated!