Salesforce Business Analyst

About Brillio

Brillio is one of the fastest growing digital technology service providers and a partner of choice for many Fortune 1000 companies seeking to turn disruption into a competitive advantage through innovative digital adoption. Brillio, renowned for its world-class professionals, referred to as "Brillians", distinguishes itself through their capacity to seamlessly integrate cutting-edge digital and design thinking skills with an unwavering dedication to client satisfaction.

Brillio takes pride in its status as an employer of choice, consistently attracting the most exceptional and talented individuals due to its unwavering emphasis on contemporary, groundbreaking technologies, and exclusive digital projects. Brillio's relentless commitment to providing an exceptional experience to its Brillians and nurturing their full potential consistently garners them the Great Place to Work certification year after year.

Role: Salesforce Business Analyst

Experience: 8+ years.

Location: San Jose, CA

As a consultant within the LTR team, you will work with our clients to define their digital strategy and execution roadmap, and design and implement differentiated digital solutions to help deliver measurable value.

Job Description

• Minimum of 5-6 years of experience as a Business Analyst, with a strong focus on Salesforce CRM.
• Proven experience in understanding Lead-to-Opportunity management processes, Managed packages, Analytics & Reporting.

Key Responsibilities:

• Conduct discovery meetings with stakeholders to identify business needs and project requirements.
• Gather, document, and analyze requirements, translating them into clear and detailed Business Requirement Documents (BRDs).
• Develop and document user stories, ensuring alignment with business objectives.
• Create comprehensive test plans to ensure all project requirements are met.
• Facilitate cross-functional collaboration between stakeholders, developers, and project teams.
• Maintain thorough project documentation, including requirements, design specs, and testing outcomes.
• Lead User Acceptance Testing (UAT) processes to ensure alignment with business needs and project success.
• Provide post-implementation support during the go-live phase to ensure a smooth transition.

Skills:

• Strong understanding of Salesforce CRM, reporting & analytics, and data integration processes.
• Proficiency in tools such as Snowflake, SQL, and JIRA for effective data analysis, tracking, and project management.
• Excellent communication, presentation, and interpersonal skills, with the ability to effectively communicate with both technical and non-technical stakeholders.

Why should you apply for this role?

As Brillio continues to gain momentum as a trusted partner for our clients in their digital transformation journey, we strive to set new benchmarks for speed and value creation. The LTR team at Brillio is at the forefront of leading this charge by reimagining and executing how we structure, sell and deliver our services to better serve our clients.

Equal Employment Opportunity Declaration

Brillio is an equal opportunity employer to all, regardless of age, ancestry, colour, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation.

Salary: 130,000-135,000 USD per year salary