Manager, Customer Facing Applications

Company Overview

At Spire, we believe energy exists to help people. To enrich their lives, grow their businesses, advance their communities. It’s a simple idea, but one that’s at the heart of everything we do. We are committed to understanding the needs of the homes and businesses we serve. That's why we're always looking for driven, collaborative people to join our team. Because we believe that offering our customers the best service means bringing together the best people.

And we find the best by hiring those who share our values of drive, safety, inclusion and integrity, and demonstrate our four essential behaviors that bring the Spire vision, mission and culture to life:

• We make it happen: We are a company of go-getters, acting on every opportunity to help our company advance
• We collaborate: We put teamwork first, bringing in everyone’s ideas, because our collective energy makes us stronger
• We seek out perspective: We challenge ourselves to be open to different ways of doing things, because learning from each other leads to breakthroughs
• We care: We treat people how we want to be treated, listening closely and doing what’s right, even when it’s hard

By living our values and behaviors every day, we strive to create an environment where every employee feels welcome, respected and valued.

Summary

Spire is seeking a Manager, Customer Facing Applications to oversee and provide guidance to a technical pool of resources. This role will lead and develop a highly skilled, cross functional technical staff to support critical customer facing applications and end-user groups, with a focus on continuous improvement, quality, and providing a high level of customer-centric service delivery.

Duties and Responsibilities

Solid understanding of the role of application technologies, including but not limited to: Maximo, Oracle EBS, Hyperion, and Powerplan

Provide leadership and oversight on all Internal Core Application streams

Oversee diverse pool of technical resources to ensure continuous delivery of work as planned accordingly in the agile development teams

Maintain alignment with overall Product vision and roadmap to ensure capacity and resources support needs of development teams

Close knowledge gaps and build highly skilled resource pools to support core technology solutions by enabling training and building strategic development plans

Maintain collaborative partnership with leaders, as well as peers, to ensure timely resolution of pending issues, team performance is monitored, and objectives are realized

Partner effectively with Product Owners and Scrum Masters to isolate any team level performance concerns, create remediation plans, and attend team ceremonies as needed to stay connected

Set measurable performance objectives annually with a focus on career pathing and opportunities for individuals

Lead by example, provide motivation to team members, and instill accountability

Provide ample support as needed to ensure tools and resources are provided to team to be successful

Essential Characteristics and Competencies

Ability to teach and mentor

Demonstrate servant leader mindset

Deep understanding of Agile values and principles and the ability to translate that knowledge to practices

Understand and operate within lean budget guardrails

Foster psychological safety in individual teams, as well as across entire ITS organization

Demonstrate Lean-Agile thinking

Believes in a non-hierarchical culture of collaboration, transparency, and trust across the team

Foster an environment of continuous learning and progress

Understand gaps and application team needs to enable team members to support continuous delivery of new enhancements

Solid understanding of software development life cycles

Strong analytical, planning, and organizational skills

Strong written and verbal communication skills

Supervisory Responsibilities

Direct supervision of large team of developer and technical resources. Internal Core applications include Operations, Finance, and Supply Chain applications

Required Education (certifications, licenses)

Bachelor's degree in related field required

SAFe certification(s) a plus

Required knowledge, skill and abilities

Solid understanding of the role of application technologies, including but not limited to: Maximo, Oracle EBS, Hyperion, and Powerplan.

Experience working collaboratively with development and Product Management teams

Working knowledge of functionality, end to end processing for value streams within Asset Management, Engineering, Finance, and Supply Chain.

5+ years’ experience working on cross-functional, cross-geographical integrated systems and projects

5-8 years of progressive work experience playing an active role in technology delivery and/or business analysis

Minimum 3 years in people leadership position, directly or indirectly

Familiarity with Scaled Agile Framework (SAFe) and other Agile methodologies

Physical demands, environment and schedule

Hybrid Remote/Office environment

Work performed primarily during business hours, with off-hours support required at times

Some Travel may be required as ITS and teams are disparate across locations

Posting Requirements

Disclaimer: The above statements are intended to describe the general nature of the level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Posting requirements: The above posting description is intended to describe the general nature of the level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. To perform this job successfully, an individual must be able to perform each duty and responsibility satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.