Program Manager of Agency Support Brokerage

Why Join Our Team

Person-Centered Care Services is a not-for-profit organization that creates social change within communities by supporting people with disabilities on their journey to self-identity and acceptance. Our responsibilities include supporting ourselves and one another, ensuring active citizenship through equitable opportunities, and fostering acceptance as a means of validating and empowering individuals.

Benefits

• Medical, Vision, Dental, and Life Insurance coverage (available for 30+ hour employees)
• 403B Retirement Plan for long-term financial security
• Generous Paid Time Off (PTO) and holiday packages to maintain work-life balance
• Tuition Reimbursement Program to support ongoing education and professional growth
• Assistance for Professional Development to enhance skills and expertise
• Referral Program to promote a collaborative and rewarding work environment
• Career Ladder Program offering opportunities for advancement and growth
• Employee Assistance Program to provide support and resources for personal well-being

Position Overview:

The Program Manager of Agency Support Brokerage manages the Agency Support Brokerage department, ensuring quality service delivery. This hybrid position combines remote and in-person work, with specific office days based on team needs.

Key Responsibilities:

• Supervision and Management: Oversee the Agency Support Brokerage team, facilitate meetings, manage performance, and handle day-to-day operations.

• Case Management: Oversee a small caseload of individuals in the program, ensuring health and safety and program satisfaction.

• Community Engagement: Build relationships with community partners, assist with recruitment and enroll individuals in programs as needed.

• Relationship Development: Maintain regular contact with supported individuals and families to ensure program satisfaction.

• Interdisciplinary Collaboration: Participate in support meetings and collaborate with other program managers on system updates.

• Intake: Support the intake process and develop initial Self Direction plans in line with person-centered standards.

• Compliance: Ensure adherence to OPWDD regulations and agency policies, including training on relevant regulations.

• Case Management Oversight: Maintain accurate documentation and communication regarding services provided.

• Advocacy: Advocate for the rights and needs of supported individuals, facilitating access to necessary resources.

• Reporting: Ensure proper reporting and investigation of incidents as per regulatory requirements.

• Professional Development: Attend trainings and seek development opportunities to further professional goals.

• Perform other duties as required.

Job Skills

• Conflict Resolution: Foster a positive work environment and address conflicts constructively.

• Delegation: Assign tasks based on team strengths and support members in their responsibilities.

• Decision Making: Make decisions that align with organizational values and promote continuous improvement.

Qualifications

• Age Requirement: Minimum age of 18.

• Experience: 2+ years in OPWDD HCBS Waiver programs required; supervisory experience preferred.

• Educational Qualification: Bachelor’s degree in a related field preferred.

• Certifications: Support Broker Authorization required.

• Driver's Status: Valid License preferred; ability to travel required.

• Physical Demands: Tasks may involve assisting with toileting and hygiene, with accommodations available for individuals with disabilities.