Room Service - Food Runner

Essential Job Functions/Duties:

• Collect orders from the kitchen, ensure they have been prepared correctly, promptly and efficiently deliver to the guest's room.
• Ensure orders are delivered accurately and in good condition, check for condiments, requests by guests that is noted on the ticket.
• Communicate any issues or delays that arise and resolve problems efficiently.
• Aware of all amenities to ensure they are set-up and delivered on time.
• Consistently deliver courteous and professional service.
• Maintain thorough knowledge of the hotel and room layouts.
• Knowledgeable about the resort and its amenities.
• Knowledgeable about the daily schedules and events at the resort.
• Fulfill all functions as required by management.
• Be aware of all liquor laws as well as company and departmental policies regarding consumption of alcoholic beverages.
• Keep a track of delivery orders, fill out the log.
• Make backups of ranch, butter, sour cream.
• Fill the to go area with silverware, soufflé cups, to go condiments.
• Do daily inventory of paper goods and notify the MOD of items running low.
• Be thoroughly familiar with all standards of proper service etiquette and practice these standards throughout the guests dining experience.
• Maintain high standards of cleanliness (personal appearance, equipment and facility) at all times.
• Work well with food and beverage teammates and support departments.
• Keep work area and equipment clean and organized at all times.
• Ensure room service area is clean and organized, and that all equipment is functioning properly, report any problems to the Restaurant Manager.
• Maintain a positive work atmosphere by acting and communicating in a manner that enables getting along with guests, co-workers, and management.
• Speak with others using clear and professional language, and answer telephones using appropriate etiquette.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
• Work as a backup personnel to pack takeout orders.
• Stand, sit, or walk for an extended period of time.