M365 Customer Engagement and Adoption Specialist

DirectViz Solutions (DVS) is a dynamic and rapidly growing government contractor committed

to delivering innovative IT solutions that address the mission-critical needs of our government

clients. Through the expertise and dedication of our talented team, we provide cutting-edge

technology services designed to achieve success and exceed expectations.

At DVS, we prioritize our employees as our greatest asset. We offer competitive compensation,

comprehensive medical benefits, a 401(k) match, generous PTO accrual, professional

development reimbursement, corporate-funded technology certifications, and robust employee

recognition and appreciation programs.

We are seeking a highly skilled M365 Customer Engagement and Adoption Specialist to work

onsite in Sierra Vista, AZ.

Job Summary

As an M365 Customer Engagement and Adoption Specialist, you will play a pivotal role in

helping drive modernization for a large DoD customer by collaborating with Microsoft and

customer stakeholders on M365 adoption and user engagement efforts. Your primary

responsibilities will be to inform M365 adoption strategies, create messaging about new features

and changes to the environment, and coordinate incident response for M365 service disruptions.

Your work will be instrumental in enhancing our customers' understanding and satisfaction with

M365 products/services.

Key Responsibilities

 Review service health alerts and evaluate whether incidents warrant user messaging.

 Review weekly M365 service update rollups and evaluate which features warrant user

messaging.

 Gather information for M365 outages and communicate to users quickly and clearly.

 Publishing articles on new M365 features and upcoming or recent changes to the M365

ecosystem.

 Engage with users concerning new features or issues related to M365.

 Repackage monthly M365 license updates for customer consumption.

 Conduct a monthly Teams event to demonstrate new features to users.

 Create and update user manuals, product guides, and technical documentation.

 Design and incorporate graphics, illustrations, infographics, and other visual elements to

enhance user engagement.

 Stay up-to-date with industry best practices for IT and cloud service management.

 Assist in documenting and standardizing internal processes and procedures.

Required Qualifications

 Experience in cloud adoption and service management, especially Microsoft

Azure/M365.

 Experience in technical writing, communications, and graphic design.

 Knowledge of IT Service Management best practices.

 Strong attention to detail and the ability to communicate complex concepts clearly

through visuals and text.

 Excellent written and verbal communication skills.

 Ability to work independently, prioritize tasks, and meet deadlines.

 Strong interpersonal skills for effective collaboration with SMEs and stakeholders.

 Active Security+ certification.

 MS-900 certification.

If you thrive on solving complex problems and building meaningful connections, we'd love to

hear from you. Join our team and make an impact today!

Physical And Mental Qualifications

 Maintain focus and awareness throughout scheduled working hours.

 Perform tasks requiring prolonged periods of sitting or standing at a desk, utilizing a

computer, mouse, and keyboard.

 Lift and move objects weighing up to 15 pounds as needed.

 Exhibit excellent verbal and written communication skills, with a strong command of the

English language.

 Demonstrate the ability to work independently while also collaborating effectively as part

of a team.

 Quickly learn and retain routine tasks and processes.

 Possess strong organizational skills, attention to detail, business correspondence

proficiency, and self-management capabilities.

 Perform the essential functions of the role satisfactorily; reasonable accommodation will

be provided for employees with disabilities upon request.

 Accept and adapt to additional responsibilities or changes to assigned duties as

determined by DirectViz Solutions (DVS).



DirectViz Solutions, LLC (DVS) is an equal opportunity employer who prohibits discrimination

and harassment against any employee or applicant for employment based on race, , sex

(including pregnancy), age, gender identity, creed, religion, national origin, sexual orientation,

marital status, genetic information, disability, political affiliation, protected veteran status, or any

other status protected by federal, state or local law.

DVS has a zero-tolerance policy for harassment, threats, coercion, discrimination, and

intimidation. Employees may file a complaint or exercise any right protected by Executive Order

11246, Section 503 of the Rehabilitation Act of 1973, as amended, Section 4212 of the Vietnam

Era Veterans Readjustment Assistance Act of 1974, or the Veterans Employment Opportunities

Act of 1998.